Returns
We want you to be completely satisfied with your online purchase. That's why we offer a 14-day return period from the delivery date.
REFUND POLICY
We want you to be completely satisfied with your online purchase.
If you change your mind for any reason, please feel free to return it to us within 14 days of receipt. We offer refunds, exchanges and credits under the following conditions:
RETURN POLICY
Items must be returned in original condition, unworn, unaltered, unwashed and with tags attached. If the goods are returned despite these conditions, your return will be sent back to you for an additional fee.
REFUNDS
Full-priced items are eligible for a full refund;
FULL PRICE
Full-priced items are eligible for a refund, exchange or store credit;
CLEARANCE ITEM
Sale items or items purchased during a flash sale/promotional event are eligible for credit or exchange only;
SALE
Items marked as “Final Sale - No Returns or Exchanges” cannot be returned. If goods are returned despite this policy, the items will be returned to you for an additional charge;
OFFER CODE
Orders placed using a promotional code that provides a discount on the order (excluding our 10% welcome offer) will only be eligible for a credit or exchange;
TO SWIM
All swimwear must be tried on with underwear, the sanitary barrier must remain in place and will not be accepted if removed or altered;
GIFT CARDS
Gift cards cannot be returned;
RETURNS
We recommend trying on all items immediately upon receipt to ensure you can return the items within the return period.
Original shipping costs are non-refundable and the cost of returned items is the responsibility of the customer.creatypod.com assumes no responsibility for any lack of incoming deliveries of a return. We recommend that you return your items via registered or traceable postal services as return packages are the responsibility of the customer until receivedcreatypod.com
PROCESSING TIME FOR RETURNS
We aim to process refunds daily, but please allow 3-5 business days for your return to be processed. You will receive an email notification when our team has received your return and again when it has been processed.
DEFECTIVE ITEMS
We sincerely apologize for any inconvenience caused by receiving a defective product. Please contact our customer service team support@creatypod.com Provide your order number and images of the error and we will work with you to resolve the error as quickly as possible.
DO YOU NEED HELP?
- Support@creatypod.com